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Company Info

Hays Talent Solutions

Company Profile

Customer Service Help Desk


Job ID:



Nottinghamshire, , United Kingdom


Call Centre / CustomerService


£12.00 per hour

Job Views:


Employment Type:




Job Description:


Are you fluent in German AND English? Are you looking to build a career that will allow you to develop your customer service skills with an organisation that values you? We currently have a fantastic opportunity in Nottingham for a 1st line Analyst working for a large IT service provider on a rolling contract. This role in Nottingham is a great opportunity for someone who is passionate about developing within an IT support environment while delivering excellent customer service and utilising their language skills.

The role involves dealing with a high volume of inbound calls in German and English and working efficiently to SLAs. As the customers first point of call, you will be using your communication and administration skills to deal with queries in a timely manner. Using internal systems you will be logging 1st line IT requests, tracking these through to completion, whilst utilising Microsoft Office applications to perform admin tasks. Training will be provided.

Essential skills
Fluent in German
Fluent in English
Basic understanding of IT
Exceptional customer service
Good Time management skills
Excellent Telephone manner
Attention to detail
Fast paced and proactive nature

If you are interested in this role and would like to build your career with an industry leader, then please upload an updated version of your CV.

Hays Corporate Accounts is a trading division of Hays Specialist Recruitment Limited and acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found on our website.

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