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Connect 44 AG

Company Profile



CCR (Customer Care Representative)


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Job ID:

1011457

Location:

Berkshire, , United Kingdom

Category:

Call Centre / CustomerService

Salary:

£110.00
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Job Views:

3

Employment Type:

Contractor

Posted:

01.12.2018
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Job Description:

Customer Care Representative

Reading, UK

£110 per shift (First 2 Weeks Training Period £85 p.day 8-5)

Contract 6 months 12 hour shifts 7am-7pm/7pm-7am (4 on 4 off pattern)

Job Specification:

  • This role will be working on a contractual basis In Green Park, Reading. This role is working for a leading Telecoms company and offers a great opportunity to work for a globally recognised brand.

  • This opportunity is working on a 12 hour shift basis, 4 days on (7 am-7pm) 4 days off 4 nights on (7pm-7am) 4 days off.

  • All applicants must be located within commutable distance of Reading 7 days a week. All applicants must have an EU passport or Valid UK Visa.

Role:

  • Responding to calls and emails from end customers and internal engineers.

  • Log/manage all tickets on the trouble ticketing system for engineers to pick-up and start the fault resolution.

  • Ensure tickets are responded to within the set SLAs agreed between our client and the end customers.

  • Arrange delivery of spare parts to end customers to ensure SLAs are adhered to.

  • Manage and arrange 3rd party engineers to customer's sites including access and compliance.

  • Adhoc CCTV monitoring of customers equipment including logging, escalating and documenting incidents.

Requirements:

  • Professional telephone manner.

  • Competent Windows/Microsoft Office product knowledge.

  • Have a will do attitude being able to think on their feet.

  • Driving license and access to vehicle





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